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Making the world angrier, one process at a time

Angry Thom BlogI have recently set up Family Sharing on my iOS devices, so that I can monitor and control what apps go on my kids devices without having to be in the room with them. Previously they would ask for an app, and I would type in my AppleID password and that was  that. Unfortunately with my new role I am travelling so much now that the thought of waiting a week before they can get an apps was causing apoplectic grief with my kids. Family Sharing was the solution, and when I had finally worked it out, we were goood to go and it works well. I can now authorise a purchase from anywhere in the world. I get woken up at 3am with a request for a BFF makeover or car crash game (one girl, one boy) but my kids are happy.

One problem however was that for some reason my daughters date of birth was incorrect, therefore indicating that she was an adult, and thereby breaking the whole “app approval” process. Straightforward to fix? Not at all.

I won’t bore you with the details, but it was the most frustrating process I have encountered in a long time. I admit, I misinterpreted the instructions along the way (they were a bit asinine in my defence), but it came down to the fact that I had to have a credit card as my default payment method for my family account, not a debit card, simply to authorise the change of status of my daughter from an adult to a child. In other words, I had to jump through hoops to restrict her  account rather than give it more privilege. Not only that, but from an account that already had the privileges in the first place. There didn’t seem to be any element of trust along the way.

I am sure there is a good, formal response from Apple along the lines of “take your security seriously”, “strong financial controls” etc, but as an experience for me it sucked, and if I could have worked around it I would have. Thankfully not all of Apple’s ecosystem works like this!

This is a problem for many information security organisations when they introduce procedures to support organisational change or request mechanisms. For instance, how many times have you seen a change request process require CISO, CIO and potentially even higher approvals for even simple changes? Often this is due to a lack of enablement in the organisation, the ability to trust people at all levels, and often it is a simple lack of accountability. It seems we regularly don’t trust either our own business folks as well as our own employees to make the right decisions.

Procedures like this fail in a number of places:

  1. They place huge pressure on executives to approve requests they have little context on, and little time to review.
  2. The operational people in the process gain no experience in investigting and approving as they simply escalate upwards.
  3. The original requestors are frustrated by slow progress and no updates as the requests are stuck in senior management and above queues.
  4. The requestors often work aroun d the procedure, avoid it, or simply do the opposite of what finally comes out of the request as work pressures dictate a quicker response.
  5. The owners of the procedure respond with even tighter regulations and processes in order to reduce the ability nof the nrequestor to wotk around them.

And so the cycle continues.

The approach I have regularly used in situations like this comprises of two tenets:

  1. Consider the experience of the user first, then the desirable outcomes of the process second.
  2. Whatever process you then come up with, simplify it further. And at least once more.

Why should you consider the expoerience of the user first? Who is the process for the benfit of, you as in formation secuity, or them as the end user? If you answered the former, then go to the back of the class. We are not doing security for our benefit, it is not security for the sake of security, it is to allow the user, our customers, to do more. If we make their experience bad as they do their best to make more money, sell more beer, do more whatever, security becomes an irellevance at best and a barrier to successful business at worst.

Making the requstors exoerience as painless and as straightforward as possible (perhaps eeven throw in a bit of education in there?) they are encouraged to not only see the long term benefits of using the procedure as we defined, but also become fanatical advocates of it.

Secondly, why should we keep it simple? Well not only to support the above points, but also because guess who is going to have to support the process when it is running? Of course, you and your team. If the process itself is bulky and unmanageable then more time will be spent running the process than doing the work that the process needs to support. If that amount of time becomes too onerous over time, then the process itself breaks down, the reporting on the process becomes outdated, and ultimately the process itself becomes irrelevant and considered a waste of time by those it affects.

Putting your requestors at the centre of your simplified process universe will always make that process more robust, more understood, more beneficial and of course more relevant to the business, and who can argue with that?

InfoSecurity Europe

I spoke at this years InfoSecurity Europe in London a few months back on articulating risk to senior management. Peter Wood, the moderator, did an excellent job as moderator of the panel, and even revitalised my faith in them after too many very poor experiences earlier this year.

Direct Hit, Near Miss or Remote Miss? Why you are more confident than you should be.

_39166788_blitz416_gettyIn the years running up to the beginning of the second world war the British government was extremely concerned that in the event of hostilities breaking out, the german Luftwaffe would launch significant attacks against Britain and especially London. With an estimated 250,000 casualties in the first week alone, the consensus was that millions of Londoners would flee, leaving the industrial war engine to grind to a halt. Several psychiatric hospitals were even set up on the outskirts of London to handle the huge numbers of casualties psychologically affected by the bombing.

History tells us this was not the case, despite horrific numbers of casualties and extensive damage to homes, property and businesses throughout London.

A Canadian psychiatrist, J. T. MacCurdy, in his book The Structure of Morale postulated this was because the effect of a bomb falling on a population splits them into three groups:

1. The people killed by the bomb. As MacCurdy puts it

the morale of the community depends on the reaction of the survivors, so from that point of view, the killed do not matter. Put this way the fact is obvious, corpses do not run about spreading panic.

Harsh, but true in this model.

2. The Near Misses, the ones that

feel the blast, … see the destruction… but they survive, deeply impressed. It may result in ‘shock’…and a preoccupation with he horrors that have been witnessed.

3. The Remote Misses. These are the people who hear the sirens, the bombs explode, watch the aircraft overhead, but the bombs explode down the street. For them the experience of the bombing is that they survived easily, unlike the Near Miss group. The emotion as a result of the attack…

is a feeling of excitement with a flavor of invulnerability.

Near miss = trauma, remote miss = invulnerability.

Diaries and recollections of the period certainly support these theories. For instance, when a laborer was asked if he wanted to be evacuated to the countryside (after being bombed out of his house twice) he replied;

What, and miss all this? Not for all the tea in China!

The reason for this attitude, the sense of invulnerability, is that they have been through the very worst of time… and survived. They had faced their fears, and realized they were not as bad as they thought they were going to be, and in fact the result of surviving had given them a sense of elation that made them feel even more alive than before.

This is a very long way of saying that we may very easily view security incidents and breaches like this. Sony (perhaps) are the ones right at the centre of the blast. they are affected directly, and don’t even run around spreading panic because they are too busy dealing with the incident itself.

The near misses, Sony’s vendors, suppliers and partners are probably reeling from the near miss and are probably doing all they can to ensure it doesn’t happen to them. in short why are traumatized.

Finally, there is the rest of us. Yeah baby! Another breach, and it wasn’t us! We are invincible! We don’t need to do anything different at all, because we are survivors!

I think I see an issue here. Every time we are not breached, we become more confidant that we will not be breached, and become over confident and convinced we are having the time of our lives doing great stuff in the infosec world and not being breached. let’s hope that bomb doesn’t drop too close to home to burst that bubble, otherwise Careers is So over ceases to be a funny industry joke and very much a reality. Take the precautions now, take the threat seriously, and do what you can now, before it is too late.

I would strongly recommend reading the Book David & Goliath by Malcolm Gladwell if you would like to read more about this concept as well as others along the same lines.

A personal note…

PubGr_logoI am now under new employment as a result of an acquisition of my previous employer, and I have been fortunate enough to be elevated to Group CISO of the acquiring company. Unsurprisingly this has resulted in a massive new workload, travel schedule and responsibilities, and hence my distinct lack of posts this last few months. Despite this I have still been nominated for European Personal Security Blog 2015 in this years Blogger Awards; thank you!

Additionally, I am so proud to say that not only is my new employer keen to promote this blog internally in the new company, but also thrilled to say we have become the newest sponsor of the European Security Blogger Network.

Finally, I have been on the road a huge amount the last few weeks, including at RSA USA where I was very happy with my presentation at the RSA Studio; I spoke about how we have changed our approach to security awareness, and the use of the Restricted Intelligence product to catalyse it.

There were also talks at Munich Identity Management Conference, although the talks are not public yet.

Next week, Bsides London, InfoSec Europe, European Blogger Awards and RSA Unplugged. I am mentoring a rookie at Bsides, Speaking at infoSec, as well as at the Tripwire booth, sponsoring (and nominated!) at the Blogger Awards, and just watching at RSA Unplugged.

It’s has been a busy few months!

A fun filled week, moderating, presenting, acting.

leader-summit-headerLast week was a very busy week for me in the information security arena, which given not that long ago I said I was winding down for the end of the year into Christmas was a little surprising.

On Tuesday I was asked, somewhat last minute, to moderate a panel on Threat Intelligence at the InfoSecurity Leadership Summit. This is not a primary area of interest for me, but given I was moderating the panel and not on the panel itself I felt I had nothing to lose. With about 10 days notice, one short conference call and a rapidly drawn up set of notes the session went very well, although we had a very limited amount of time resulting in no questions from the audience which was disappointing. I do think I achieved my three key objectives for the session though:

  1. Start and finish on time
  2. Keep the panel from drifting off topic
  3. Make the panel look good

Moderating a panel is somewhat less glamorous (if that is the right word) than presenting or being on a panel, but I like the good folks at InfoSecurity so was happy to help out. The experience was useful for me as well, as moderating is very different to being a talking head. The conference itself was also very good, especially given it was the first one the folks at InfoSecurity have done in this space. I look forward to next years.

The day after, on the 4th December I flew to Frankfurt to attend the World Class Mobile Collaboration conference, where I was asked to present an old favourite of mine, An Anatomy of a Risk Assessment. Due to some technical difficulties I had to present an hour before I was scheduled to which somewhat put me on the spot, but actually worked out rather well. I had some great conversations with people in the break afterwards and swapped contact details with a number of them too. It was a very enjoyable but exhausting day though as I had to return that evening to get back to my day job. They kindly recorded the presentation, below:

And finally, on Friday 6th a Christmas Message video was released that I was involved with in collaboration with Host Unknown and Twist & Shout. I blogged about it on the day but I wanted to mention it again as I do think it is a good example of putting points across in bite sized chunks that are memorable and effective (Twist & Shout are very good at this). There will be some behind the scenes footage being released next week, so look out for it on Twitter and the Host Unknown blog.

Back to work for a rest for the next two weeks I think!

Video: Playing the Game of Thrones at RSA Europe 2013

I’m no HBO, but I am pleased to say I have just posted a video of my talk at RSA onto YouTube, entitled “Playing the Game of Thrones; Ensuring the CISO’s Role at the King’s Table. Recorded by my good friend and evil twin brother Kai Roer (@kairoer) it is the session in its entirety along with pertinent slides throughout.

I was pleased with my personal performance at the time, but of course watching it I see many areas I could improve upon. (I am planting my feet better, but still by no means do I stand still for instance.) The staging of the room was very poor, but unfortunately there was not a lot that could be done about that, and many other speakers had to put up with the same issues.

The full abstract for the talk (from the initial submission) is:

Why is is the CISO constantly frsutrated with being required to report to areas of the business that either don’t understand it or conflict with so many of the core deliverables of the role? Too often it is beholden to the agenda of the technology focussed CIO or blinkered by the financial constraints of the CFO. How has the role even got to this place?

Starting with a brief historical look at where the CISO role was borne from in the first place, progression to this current state of affairs is shown to be inevitable.  What is needed is a plan to disrupt this status quo and ensure a CISO is in a position to not only understand the power of the business intelligence that is produced in a well managed environment, but how to ensure it reaches the board in a way that is understood.

Through the use of a universally understood information security model, the CIA triangle, the presentation explores three key areas to assure the success of the CISO in being asked to report to the board rather than being summoned to it.

Initially the actual source of the information, its gathering, the methods employed and the common pitfalls often seen are explored and clarified. What are the common mistakes, how are they rectified and how can you recognise when the data gathering programme is going awry?

Secondly, how is it being pulled together, and what is it saying? How to understand the audience it is being presented to and what can be done to improve its chances of being understood.

Finally, how does the CISO make the final push for the board? What are the key principles that need to be understood about supporting a successful business, what home truths about the information security industry are rarely mentioned and how can the CISO differentiate themselves from those that came before?

This presentation seeks to broaden a CISO’s skills beyond the technical and the post nominal focussed industry accepted norms and into those that actually help a business do what it does best.

The content from this and my other recent talks will start to appear on this blog as I put my ideas down more into the written word rather than a presentation format. I have just one more speaking engagement before the end of the year now, and one in the first two weeks of the new year, so I hope to find more time to write rather than created decks.

I hope you enjoy the video, and as always I would greatly appreciate your feedback both positive and negative/constructive.

Amsterdam has them now: RSA Europe 2013 and playing the Game of Thrones

IMG_2991As usual it was a great week at RSA Europe, as much for the hallways track as all the other tracks on offer. Whilst it may not be as large as it’s bigger brother in San Francisco the move to Amsterdam from London seems to have given the conference a new sense of purpose and scale. The potential to grow in this location is obvious. But I hope it doesn’t grow too much more; there was always a sense of knowing what was going on and when, and where you were in relation to the auditoriums and speakers. I am sure that sense of perspective is more than lost in the scale of RSA San Francisco.

It still had it’s challenges, all minor. For instance, tea and coffee points that seemed perpetually shut throughout the day, a distinct lack of activities on Wednesday even after a 17:00hrs close, and perhaps the location did not lend itself to the kind of out of hours socialising that London had to offer. For me the Novotel bar became the centre of my networking experience, no bad thing, but I would wager there were a few more hotel bars doing the same thing meaning the networking was seriously fragmented.

The usual suspects were there for me to socialise with as well as some new faces, such as Tor and Kjetil from Norway who were both intelligent and hilarious, a combination I always enjoy. I managed to meet a few more of our industry “luminaries” as well which is always interesting (never meet your heroes!), as well as catch up with others I had met previously and enjoyed their company and insights.

IMG_2998For me the whole conference was focused upon 14:40hrs on the Thursday when I presented “Playing the Game of Thrones: Ensuring the CISO’s Role at the King’s Table”. Not only was I presenting in my own right but I was also presenting content and an approach that I had synthesised from a variety of sources and my previous thoughts and theories. The session went extremely well, was watched by a number of people I know and respect, and was fully attended (with even a couple of people having to stand). Questions at the end were thin on the ground although I had noticed that throughout the conference, but the feedback has been phenomenal. I haven’t had the formal feedback from RSA yet, but their newly introduced conference app allows me to see a certain degree of feedback on both me as a speaker as well as the talk itself.

RSAC Europe 2013 GRC-R08 THOM LANGFORD.005

The slides are above in PDF format, and are also available in Keynote format here. My good friend and evil twin brother Kai Roer kindly filmed the talk as well, and as soon as that is available I will be publishing that on YouTube. One of the key reasons for doing so is to invite more comments on the material itself, as I made a few bold statements that I am sure not everyone would agree with. For instance, the less influence a CISO has, the more prescriptive (and lengthy) the policies are, in turn making them less effectives. This is based on my observations only rather than research, so getting feedback on points such as this helps inform everybody more.

All in all it was a great week, making new friends and meeting old ones and always learning new things almost every hour. Here is my honour roll of folks from the week that made it as memorable as always:

Javvad, Brian, Kai, Kjetil, Tor, David, Dave, Bruce, Tor, John, Dwayne, Quentyn, Neira, Josh, Martin, David & Olivier (my apologies to anyone I left out, it is the fault of my memory and not how memorable your were!).

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