If it wasn’t for the users we could secure the company much more easily.
They just don’t get it, we are doing this for their benefit.
We often hear statements like this being made, and sometimes even uttered by ourselves. In fact I daresay they are often made by people in very different support industries, not just information security, but it seems that we harbour these feelings more than most.
Effective security is security that is understood, adhered to and respected. Ineffective security is either too lax, or so tight that individuals do their level best to work around it. They are not working around it because they are subversive elements in our organizations, but rather because it is restricting them from getting their day jobs done; it has become a barrier.
Each organization will have it’s own unique requirements, and even within that organization unique requirements will come about. The finance and legal teams are likely to require a different level or type of security around their work than a creative or IT team. If you have ever observed a creative team in full flow you will understand that the concept of a “clear desk” policy is not only laughable but also extremely restrictive to the very fundamentals of their craft. That same policy however will be more easily understood and accepted by the aforementioned finance and legal teams.
So in this example do you enforce an organisation wide clear desk policy? Probably not. It may make sense to have a departmental one, although in some circumstances this would be harder to police. Or you could implement clear desk “zones”, i.e. areas where it is not necessary to have a clear desk because of other measures. The measure may be soft, such as background checks on cleaning staff or hard, such as supervised cleaning staff.
Variations to blanket policies always cost money, but if you ascertain the potential financial value of that loss and compare it to the cost of the measures you can help your business to understand, adhere and respect the measure you are proposing.
This doesn’t just apply to physical security (although it very frequently does!) but also to technical and administrative controls too. Policies have to be very carefully written and reviewed by the various stakeholder of your organisation to ensure the right balance is struck. Technical controls also have to have this balance. Data Loss protection (DLP) is a marvelous technology that when implemented correctly can reap huge rewards and avoided risks, but it is expensive and time consuming to install and run. Who should ultimately make that decision, you, or the business. (clue, it’s not you).
Don’t be afraid to compromise in your dealings with your organisation. If they disagree with your approach, they either get it and feel it is simply the cost of doing business, in which case go off and look at other ways to support them. Or they don’t get it, which means you need to do a better job of convincing them of the risk in which case, go off and look at other ways of making your point. A good compromise is made when each party respects and aligns to the other parties point of view, not when each party is on fundamentally different sides.
Help your business respect and align to the information security ideals you hold dear, and do the same for theirs and you will always get more effective security.
(Originally Posted on the VIA Resources Blog here.)
Advancing your career in information security, let alone getting a job in it in the first place is challenging and sometimes overwhelming at best. It can often feel like an exclusive club that is hard to break into, and the “elder statesmen” of the community distant and aloof. With these kind of barriers where do you even start to try and network and make contact with people who could not only progress your career but also start it?
The real answer at first appears flippant; if you want to be a part of a community you need to engage with it and join in. Obviously, that is harder than it seems, so here are three ways you can help yourself to getting ahead in Information Security:
1. Start attending the many free events that are held every week.
There are plenty of these around, you just have to look for them, such as (ISC)2 and ISACA events, plenty of sponsor driven events and community driven events. Europe’s largest information security event, Infosecurity Europe is a free three day event which not only gives you access to all of the vendors out there, but also an excellent education programme. Traditionally on the same week there is also BSides London, a free one days event, although this one is ticketed. Not in London? Then consider BSides Manchester, SteelCon and SecuriTay. Seek them out and you will find them. Not in the UK, then Google is your friend.
2. Attend some of the bigger, paid for conferences.
Obviously this is not always easy, especially given the price of the tickets and the whole reason you are reading this is that you need a job! All of these conferences require a huge amount of effort and willpower to get them to run smoothly on the day, and many of them require… volunteers. 44CON has one of the best volunteer crew programmes I have come across, with plenty of perks available. By volunteering for these events you are not only showing yourself to be a stand-up member of the community, willing to help out and contribute, but you will also get unprecedented access to the attendees, speakers and organisers. They are yours for the networking!
3. Contribute to the community.
This could be anything from volunteering (above), blogging, tweeting, offering to speak, writing articles for the various community news outlets, in fact anything that gets your name out there. Submit in the variety of Call for Papers (CfP) and you normally get a free ticket, and sometimes travel expenses paid too. Depending upon your grammatical and public speaking skills, this could be very tough but who said progressing your career was easy? Being able to articulate your personal opinions on the often very contentious issues in the industry is an excellent way of improving your ability to assimilate, process and form your own opinions and views for the benefit of the community. What better way of getting known in the industry?
All of the above require time dedication and effort, but since this is your career we are talking about, are these too much to ask?
I wrote to you back in 2012, deriding your decision to remove the lock lead security hole on your laptops. I may even have been a little rude.
An epiphany of sorts has happened to me at some point over the last few years though, and I think it stemmed from your decision to remove the security hole. Back then, I argued that physical loss of an asset was still bad, even with encryption enabled, because of downtime, replacement costs etc.. It also, I argued, helped to instill a culture of security in people as the physical act of locking their laptop would also remind them of their other security obligations, a constant reminder pif you will.
I was wrong.
The lock lead has been seen as barrier to productivity as our workplaces have changed and our people have become more mobile. People have avoided using them, or evened cursed them because their offices didn’t take the relevant logical step of ensuring there were adequate anchor points to be used. People were moving from one room to another on a regular basis for their meetings, and locking and unlocking their laptop reminded them of how out of touch security was with the realities of daily life.
I even did a back of a napkin calculation; a company with 10,000 laptops would spend (roughly) about $500k USD every three years on lock leads. That same company may experience thefts that could have been prevented by a lock lead that would total less that $10k a year. Financially this no longer makes sense. My inner chimp was scared that laptops would simply be stolen regularly from our offices and if I didn’t do anything about it I would get fired. In fact, decisions like this are costing our companies hundreds of thousands of dollars off the bottom line. So much being a “business enabler”.
So I take it back, all of it, and I want to thank you for setting me on the right path (and saving us all lots of money).
Thom “with regret” Langford
I was talking to one of my colleagues a few days ago who joined our team a little under a year ago. Althea (I promised her a name check here) actually joined the security team from the small group of personal assistants in the company. While this is perhaps not the most obvious place to recruit into a technically savvy environment from, Althea has very quickly become an excellent member of the team.
I often hear in conferences and panels about the security skills shortage we are currently suffering, and I regularly quote the story of Althea joining us as an example of how we are very often simply looking in the wrong places and should be looking to promote from within more. Althea has been with the company for six years (a long time these days) and was working for and supporting some of the most senior people in our company. She had to be organised, forthright, able to communicate succinctly and above all remain calm under pressure (you know how senior executives can be sometimes).
For me, her attitude is far more important than her technical ability. Technology and hard skills are things that can be taught in relatively short periods of time; attitude is something that takes a lot longer to learn, decades even. Althea is already well on her way to getting the requisite technical skills required of her role, but her organisational skills, contacts within the organisation, and ability to communicate to people throughout the organisation whatever their seniority is second to none.
I was talking to her about this and related the competence framework I use to try and understand both mine and others maturity in their role. When first moving into a new role you move through each of one of these phases of competence:
- Unconsciously Incompetent
- Consciously Incompetent
- Consciously competent
- Unconsciously competent
(you might want to reread those a few times, I know I did when I first came across them)
So, if you start with the right attitude, you are going to minimise the amount of time you spend being unconsciously incompetent, as the next logical step is to acquire knowledge. This allows your to bring the right skills to bear onto your role, and bring you quickly into being consciously incompetent and possibly beyond. Minimising the time you spend in the first two phases is of course very important to your career.
But knowledge really isn’t everything. Those with just the knowledge can’t see beyond their day to day tasks and roles; they are unable to see the “big picture” as everything is focussed around technical solutions and black and white answers to business problems. (Just listen to some of the “questions” asked at every security conference you go to; they are not really questions but affirmation that their knowledge is greater than the speaker. They wholly miss the point that knowledge is actually all they have.) I would suggest that forming your own opinions on subjects is a logical and vital step in anyone’s career path. Business problems are not black and white, there are a variety of approaches, solutions, outcomes and inputs that those with a purely knowledge/technical viewpoint simply won’t appreciate. Forming and gathering these opinions takes place through reading, observing, listening, writing and finally testing your opinions in the community. These experiences are not just the gathering of specific knowledge, but the nuances of what can be right in one circumstance, wrong in another and even every possibility in between.
For instance, shipping a single, failed drive that was part of a RAID 5 cluster back to the manufacturer may be the right thing to do for some organizations. From a security knowledge perspective this is anathema unless the drive has been degaussed or even fully destroyed; it completely depends on the business, circumstance and many other factors. Encrypting backup tapes? Obviously this should be done, except of course when it shouldn’t, for the same reasons as before. Security is only one opinion in a sea of opinions that matter.
Having opinions in this industry is vital to stimulate conversation and evolve our understanding and viewpoints in our own workplaces. Once this opinion is applied in a considered and effective manner, only then could one possibly consider themselves having “expertise”, and I wouldn’t label yourself that before someone else does first.
In order to allow your team to grow in this manner it is vital to encourage them to engage with both the internal company community as well as information security community as a whole. Encourage them to take part in any related event, internal and external, or even organise one. What about volunteering to help at a conference, or ultimately even apply to speak? By giving your team members the opportunity to research, write, precis, deliver, defend and receive feedback on a topic of their choice they have the best opportunity to take their knowledge beyond the day to day and into the more opinion based level of the strategic, and become better decision makers in the process.