An open letter to Apple – a change of heart
I wrote to you back in 2012, deriding your decision to remove the lock lead security hole on your laptops. I may even have been a little rude.
An epiphany of sorts has happened to me at some point over the last few years though, and I think it stemmed from your decision to remove the security hole. Back then, I argued that physical loss of an asset was still bad, even with encryption enabled, because of downtime, replacement costs etc.. It also, I argued, helped to instill a culture of security in people as the physical act of locking their laptop would also remind them of their other security obligations, a constant reminder pif you will.
I was wrong.
The lock lead has been seen as barrier to productivity as our workplaces have changed and our people have become more mobile. People have avoided using them, or evened cursed them because their offices didn’t take the relevant logical step of ensuring there were adequate anchor points to be used. People were moving from one room to another on a regular basis for their meetings, and locking and unlocking their laptop reminded them of how out of touch security was with the realities of daily life.
I even did a back of a napkin calculation; a company with 10,000 laptops would spend (roughly) about $500k USD every three years on lock leads. That same company may experience thefts that could have been prevented by a lock lead that would total less that $10k a year. Financially this no longer makes sense. My inner chimp was scared that laptops would simply be stolen regularly from our offices and if I didn’t do anything about it I would get fired. In fact, decisions like this are costing our companies hundreds of thousands of dollars off the bottom line. So much being a “business enabler”.
So I take it back, all of it, and I want to thank you for setting me on the right path (and saving us all lots of money).
Thom “with regret” Langford