Not so many years ago in the dim and distant past, the very first full length public talk I did was called “An Anatomy of a Risk Assessment”; it was a successful talk and one I was asked to present several times again in the following years. Below is a film of the second time I presented it, this time at BSides London:
My presentation style left a lot to be desired, and I seemed unable to stop using note cards until almost eighteen months later despite me not using them for other talks I gave! (Top speaking tip folks, never use printed notes when speaking, it conditions your mind to think it can only deliver when using them.) But that is not the focus of this message.
One of the pieces of “anatomy” that I spoke about in terms of risk assessments was the ears. The principle being that since you have two ears and one mouth, when auditing or assessing you should be listen twice as much as be speaking. This is important for two reasons, the second of which may not be as obvious as the first:
- If you are assessing someone or something, you should be drawing information from them. When you are speaking you are not gaining any information from them which is a wasted opportunity. As a consequence of this therefore,
- There will be periods of silence which you must not feel tempted to break. Just as nature fills a vacuum so a human wants to fill a silence. Silence therefore will encourage the target of the assessment to open up even more, just so as not to feel awkward!
Interestingly, after my very first presentation of this talk, a member of the audience asked me if i had ever been in the Police Force. “I haven’t” I replied.
Well, some of the techniques you just described are exactly like police interrogation techniques, especially the silence. I should know, I used them every day!
Flattered though I was, I did become a little concerned! Was i taking this risk assessment malarkey a little too seriously? Was i subjecting people to what amounted to an interrogation?
Obviously this was not the case, but it occurred to me that in the many books i have read on risk assessment and audit, never is the softer side of the process covered. We tend to focus on the technology, or the boxes that need to be ticked, when actually we can simply sit back and let others do the talking. I also employ humour very often to help people relax, and even do it when i am on the other side of the table too. It can make a gruelling and mindless activity far more engaging and allow you to connect with the person on the other side of the table more effectively.
It engenders trust.
You can apply many of the techniques described in the presentation in your daily work lives, especially when on a discovery programme or wanting to get to the bottom of an incident. In fact, I can’t think of anything easier than having a (one-sided) chat with someone and getting the assessment completed.
Or as Will Rogers, actor and vaudeville performer in the early 1900’s put it:
Never miss a good chance to shut up
On another note, look out for a new series of YouTube films coming from me in the next few weeks.
I give you, The Lost CISO