Direct Hit, Near Miss or Remote Miss? Why you are more confident than you should be.

_39166788_blitz416_gettyIn the years running up to the beginning of the second world war the British government was extremely concerned that in the event of hostilities breaking out, the german Luftwaffe would launch significant attacks against Britain and especially London. With an estimated 250,000 casualties in the first week alone, the consensus was that millions of Londoners would flee, leaving the industrial war engine to grind to a halt. Several psychiatric hospitals were even set up on the outskirts of London to handle the huge numbers of casualties psychologically affected by the bombing.

History tells us this was not the case, despite horrific numbers of casualties and extensive damage to homes, property and businesses throughout London.

A Canadian psychiatrist, J. T. MacCurdy, in his book The Structure of Morale postulated this was because the effect of a bomb falling on a population splits them into three groups:

1. The people killed by the bomb. As MacCurdy puts it

the morale of the community depends on the reaction of the survivors, so from that point of view, the killed do not matter. Put this way the fact is obvious, corpses do not run about spreading panic.

Harsh, but true in this model.

2. The Near Misses, the ones that

feel the blast, … see the destruction… but they survive, deeply impressed. It may result in ‘shock’…and a preoccupation with he horrors that have been witnessed.

3. The Remote Misses. These are the people who hear the sirens, the bombs explode, watch the aircraft overhead, but the bombs explode down the street. For them the experience of the bombing is that they survived easily, unlike the Near Miss group. The emotion as a result of the attack…

is a feeling of excitement with a flavor of invulnerability.

Near miss = trauma, remote miss = invulnerability.

Diaries and recollections of the period certainly support these theories. For instance, when a laborer was asked if he wanted to be evacuated to the countryside (after being bombed out of his house twice) he replied;

What, and miss all this? Not for all the tea in China!

The reason for this attitude, the sense of invulnerability, is that they have been through the very worst of time… and survived. They had faced their fears, and realized they were not as bad as they thought they were going to be, and in fact the result of surviving had given them a sense of elation that made them feel even more alive than before.

This is a very long way of saying that we may very easily view security incidents and breaches like this. Sony (perhaps) are the ones right at the centre of the blast. they are affected directly, and don’t even run around spreading panic because they are too busy dealing with the incident itself.

The near misses, Sony’s vendors, suppliers and partners are probably reeling from the near miss and are probably doing all they can to ensure it doesn’t happen to them. in short why are traumatized.

Finally, there is the rest of us. Yeah baby! Another breach, and it wasn’t us! We are invincible! We don’t need to do anything different at all, because we are survivors!

I think I see an issue here. Every time we are not breached, we become more confidant that we will not be breached, and become over confident and convinced we are having the time of our lives doing great stuff in the infosec world and not being breached. let’s hope that bomb doesn’t drop too close to home to burst that bubble, otherwise Careers is So over ceases to be a funny industry joke and very much a reality. Take the precautions now, take the threat seriously, and do what you can now, before it is too late.

I would strongly recommend reading the Book David & Goliath by Malcolm Gladwell if you would like to read more about this concept as well as others along the same lines.

A personal note…

PubGr_logoI am now under new employment as a result of an acquisition of my previous employer, and I have been fortunate enough to be elevated to Group CISO of the acquiring company. Unsurprisingly this has resulted in a massive new workload, travel schedule and responsibilities, and hence my distinct lack of posts this last few months. Despite this I have still been nominated for European Personal Security Blog 2015 in this years Blogger Awards; thank you!

Additionally, I am so proud to say that not only is my new employer keen to promote this blog internally in the new company, but also thrilled to say we have become the newest sponsor of the European Security Blogger Network.

Finally, I have been on the road a huge amount the last few weeks, including at RSA USA where I was very happy with my presentation at the RSA Studio; I spoke about how we have changed our approach to security awareness, and the use of the Restricted Intelligence product to catalyse it.

There were also talks at Munich Identity Management Conference, although the talks are not public yet.

Next week, Bsides London, InfoSec Europe, European Blogger Awards and RSA Unplugged. I am mentoring a rookie at Bsides, Speaking at infoSec, as well as at the Tripwire booth, sponsoring (and nominated!) at the Blogger Awards, and just watching at RSA Unplugged.

It’s has been a busy few months!


Woof Woof, Bark Bark (or how to not support security in your organization).

security_dog_hoodie_on_black_whiteI recieved the email below from a colleague at work. At first glance it is funny, the chief security officer being represented by a dog… Hilarious! Of course security is just about being able to bark at people and occasionally bite them. This role isn’t about corporate responsibility or even enterprise risk management, it is about wagging your tail and barking at people and getting them to do things because you have barked it so.

I’m having second thoughts about my growth plan if this is where it leads to.

CSO dog

If I am honest, I am guilty of this too. I have often described myself as an “overpaid security guard” to people who haven’t a clue about information security, and they nod knowingly at me, thinking they understand InfoSec policy, enterprise risk and even DLP.

The above example of belittling the security function of an organisation has steeled me into action; if I can’t explain the role of a CISO/CSO to my Mother, then I need to re-evaluate what it is I am doing and the impact it has on the business. It also annoys me that the role of CISO is so easily belittled. I don’t think I have ever seen a CFO role boiled down to an image of a coffee bean, or even the CIO image reduced to a mouse or keyboard. What makes this worse is that this product offers “the highest security for your files in the cloud” and yet this is how seriously they take security.

A fundamental part of this is down to us as CISO’s and security people to ensure we don’t belittle ourselves to ingratiate ourselves. It is extremely difficult for us to ensure we are valued and respected in our organisations as it is, and sometimes the somewhat subservient/comedic route feels easiest. This is not the best way; it is the longest and hardest route to acceptance and understanding because the role is by it’s nature seen as a frivolity and a hilarious side act.

(We should note however that there is a place for humour in security, and if used correctly it is extremely effective. The point I am making above is that security as a serious subject should not be presented as a humourous aside.)

I recall a situation where I noticed someone working at a hot desk who had no visible identification. I asked around if anyone knew who the individual was, and nobody did. As I approached the individual I was met with a chorus of “get him Thom” and “tackle him mate!” etc. with much hilarity ensuing. None of it was meant meanly of course, but it was synonymous with the  simplistic attitude of security. If any of the people who had spoken those words had any real idea of the security implications of having someone in their office without any idea of who they are, then their response may have been a bit more serious. The best part is of course that I had plainly failed in my security education and awareness with this group of people.

We are not guard dogs. We are not security guards (although they are an important part of the security function). We are not bouncers. We are not doing security for theatrical effect.

We are here to protect your revenue, your reputation and your bonus payouts. We are here to ensure we maintain good relationships with our clients, and allow our organisations to take on greater risk and therefore reap greater reward. We are here to help inform the business of security risk and advise as required.

What’s so funny in that?

Note: I have been extremely quiet on here these last few months; my role has changed dramatically at work requiring more travel and less time for the frivolous acts of blogging. Combine that with a busy schedule with Host Unknown and my other info sec commitments I have neglected this blog site somewhat. Hopefully this post sees me back in the saddle again, and you can always catch up with me on Twitter. Oh, and the holiday was good too!

ThomLangford_2014-Aug-10

ThomLangford_2014-Aug-10 1

 

 


Video: Playing the Game of Thrones at RSA Europe 2013

I’m no HBO, but I am pleased to say I have just posted a video of my talk at RSA onto YouTube, entitled “Playing the Game of Thrones; Ensuring the CISO’s Role at the King’s Table. Recorded by my good friend and evil twin brother Kai Roer (@kairoer) it is the session in its entirety along with pertinent slides throughout.

I was pleased with my personal performance at the time, but of course watching it I see many areas I could improve upon. (I am planting my feet better, but still by no means do I stand still for instance.) The staging of the room was very poor, but unfortunately there was not a lot that could be done about that, and many other speakers had to put up with the same issues.

The full abstract for the talk (from the initial submission) is:

Why is is the CISO constantly frsutrated with being required to report to areas of the business that either don’t understand it or conflict with so many of the core deliverables of the role? Too often it is beholden to the agenda of the technology focussed CIO or blinkered by the financial constraints of the CFO. How has the role even got to this place?

Starting with a brief historical look at where the CISO role was borne from in the first place, progression to this current state of affairs is shown to be inevitable.  What is needed is a plan to disrupt this status quo and ensure a CISO is in a position to not only understand the power of the business intelligence that is produced in a well managed environment, but how to ensure it reaches the board in a way that is understood.

Through the use of a universally understood information security model, the CIA triangle, the presentation explores three key areas to assure the success of the CISO in being asked to report to the board rather than being summoned to it.

Initially the actual source of the information, its gathering, the methods employed and the common pitfalls often seen are explored and clarified. What are the common mistakes, how are they rectified and how can you recognise when the data gathering programme is going awry?

Secondly, how is it being pulled together, and what is it saying? How to understand the audience it is being presented to and what can be done to improve its chances of being understood.

Finally, how does the CISO make the final push for the board? What are the key principles that need to be understood about supporting a successful business, what home truths about the information security industry are rarely mentioned and how can the CISO differentiate themselves from those that came before?

This presentation seeks to broaden a CISO’s skills beyond the technical and the post nominal focussed industry accepted norms and into those that actually help a business do what it does best.

The content from this and my other recent talks will start to appear on this blog as I put my ideas down more into the written word rather than a presentation format. I have just one more speaking engagement before the end of the year now, and one in the first two weeks of the new year, so I hope to find more time to write rather than created decks.

I hope you enjoy the video, and as always I would greatly appreciate your feedback both positive and negative/constructive.


Amsterdam has them now: RSA Europe 2013 and playing the Game of Thrones

IMG_2991As usual it was a great week at RSA Europe, as much for the hallways track as all the other tracks on offer. Whilst it may not be as large as it’s bigger brother in San Francisco the move to Amsterdam from London seems to have given the conference a new sense of purpose and scale. The potential to grow in this location is obvious. But I hope it doesn’t grow too much more; there was always a sense of knowing what was going on and when, and where you were in relation to the auditoriums and speakers. I am sure that sense of perspective is more than lost in the scale of RSA San Francisco.

It still had it’s challenges, all minor. For instance, tea and coffee points that seemed perpetually shut throughout the day, a distinct lack of activities on Wednesday even after a 17:00hrs close, and perhaps the location did not lend itself to the kind of out of hours socialising that London had to offer. For me the Novotel bar became the centre of my networking experience, no bad thing, but I would wager there were a few more hotel bars doing the same thing meaning the networking was seriously fragmented.

The usual suspects were there for me to socialise with as well as some new faces, such as Tor and Kjetil from Norway who were both intelligent and hilarious, a combination I always enjoy. I managed to meet a few more of our industry “luminaries” as well which is always interesting (never meet your heroes!), as well as catch up with others I had met previously and enjoyed their company and insights.

IMG_2998For me the whole conference was focused upon 14:40hrs on the Thursday when I presented “Playing the Game of Thrones: Ensuring the CISO’s Role at the King’s Table”. Not only was I presenting in my own right but I was also presenting content and an approach that I had synthesised from a variety of sources and my previous thoughts and theories. The session went extremely well, was watched by a number of people I know and respect, and was fully attended (with even a couple of people having to stand). Questions at the end were thin on the ground although I had noticed that throughout the conference, but the feedback has been phenomenal. I haven’t had the formal feedback from RSA yet, but their newly introduced conference app allows me to see a certain degree of feedback on both me as a speaker as well as the talk itself.

RSAC Europe 2013 GRC-R08 THOM LANGFORD.005

The slides are above in PDF format, and are also available in Keynote format here. My good friend and evil twin brother Kai Roer kindly filmed the talk as well, and as soon as that is available I will be publishing that on YouTube. One of the key reasons for doing so is to invite more comments on the material itself, as I made a few bold statements that I am sure not everyone would agree with. For instance, the less influence a CISO has, the more prescriptive (and lengthy) the policies are, in turn making them less effectives. This is based on my observations only rather than research, so getting feedback on points such as this helps inform everybody more.

All in all it was a great week, making new friends and meeting old ones and always learning new things almost every hour. Here is my honour roll of folks from the week that made it as memorable as always:

Javvad, Brian, Kai, Kjetil, Tor, David, Dave, Bruce, Tor, John, Dwayne, Quentyn, Neira, Josh, Martin, David & Olivier (my apologies to anyone I left out, it is the fault of my memory and not how memorable your were!).


Don’t Put Baby in the Corner

5670_fullLast week I had the opportunity to do both a presentation at the BCS IRMA Specialist Group as well as take part in a drastically reduced panel with Javvad Malik (and only Javvad!) at the InfoSec Europe 2013 Press conference.

Firstly I want to recount the panel for the press conference. After some last minute drop outs (one of which I was replacing anyway!) there was just Javvad and me available to do it less than 24 hours before we were due to start. In his own inimitable style he proposed a double act Parkinson style to talk about the challenges faced by a CISO in the Enterprise. I was somewhat unconvinced by this but true to his word, the whole session went extremely well and was thoroughly enjoyable. Afterwards Javvad was told  by some of the journalists that the session was a great way to end the two days with the non vendor focus of the session, and the humour that Javvad and I of course used!

One of the main topics we discussed was that of the position of the CISO within the organisation and the influence that this subsequently brings. Ultimately my position is clear on this, that the CISO needs to be as high in the organisation, and as independent of vertical alignment as possible. What I mean by this is that if the CISO is on the board (or executive leadership team as appropriate) and does not report into the CFO, COO, CIO or any other C level executive there is a dramatically increased chance of security being a successfully managed activity in the enterprise. It ensures full representation of the security function at the most senior levels, free of conflicts of interest and able to vie for budget and attention on an equal footing with the rest of the business units.

I will caveat this however. If there is no security function in place or it is in its nascent stages, or the business itself is smaller, it makes absolute sense to have the security function perhaps initially reporting into the CIO; in all likelihood the staff building the team will come from IT anyway. However, as the team grows it needs to evolve its leadership and position in the organisation, perhaps moving away from the IT function, to the COO and then ultimately to the board.

This transition is something that I have never seen planned in advance, and this is probably one of the fundamental reasons why the CISO and security function is constantly under represented in the modern enterprise as it struggles to gain independence. This will always result in poor awareness and training, lack of budget and lack of true top down security adoption as they compete for ever diminishing resources from lower down in the organisation.

One fairly unique place I have seen the security function is reporting into the General Counsel/Legal function. This I have seen work well as it is the GC that is traditionally responsible for the tracking and management of risks for the enterprise, and frequently has the ear of the CEO. I rarely see a conflict of interest with the security function either. This is not common though, and is likely to only be likely in the larger organisations that have a formal role of GC.

Bottom line, if the newly appointed CISO (i.e. a senior level position for a mature security team) reports into the CIO, then in reality, security is not going to function effectively in that organisation.

And finally (although not in chronological order), the BCS. It was the final presentation of “An Anatomy of a Risk Assessment” and it was (as far as I can tell) well received. Unfortunately the weather and lack of sandwiches post the even meant there was little time to mingle afterwards, but I have since received a number of favourable comments and of course connection requests on LinkedIn which is always heartening. I did however  feel I didn’t answer one of the questions at the end, about India, particularly well, and may have come across as a little disingenuous when nothing could be further from the truth. I hope my friends and colleagues from india will forgive me if they make it to the end of the video when I get hold of a copy (and post it here). As an aside I found an extremely flattering write up of the very first time I presented this in January last year. To the author at Acumin, thank you! http://acumin.wordpress.com/2012/02/

All in all, a very enjoyable and engaging kick off to 2013.