I am currently sitting in the BA lounge in Heathrow awaiting a flight to Delhi, and as I look around at the number of laptops lying around it reminded me of something I saw a few years ago at Delhi International Airport as I was waiting to fly back to the UK. It was so shocking I even used it as an example in a security article I wrote for my company on my return. Regular readers will know that I have a thing about unattended laptops anyway as it has the potential of negating all of the technical measures put in place in certain circumstances. Anyway, I decided to write it up here as an example (and of course to kill the time in the lounge!).
It was about midnight, and I was in the BA lounge (sometimes shared with other airlines), and it was quite a busy evening so most of the seats were taken.
I was sat next to a gentleman who opened up his laptop and switched it on. It immediately asked for a password, I presume for the on disk encryption. He then had to log into his account, and then finally he connected his own data card (no local WiFi and inherent insecurities for him!) and subsequently connected to his corporate VPN using a username, password and an RSA two factor authentication token. All good stuff from a security perspective.
I noticed from his wallpaper logo right in the centre of his screen that he worked for an aeronautics defense contractor, so the level of security didn’t surprise me. What he did next however did…
After successfully connecting, he placed his laptop on on the table in front of him and went to the toilet… without even locking his laptop. He was away for 15 minutes.
I was so shocked I even took a photo of his laptop which is attached – this is honestly the laptop in question! If you look carefully you can see the window with his VPN connections in the middle of the screen
It summed up to me that even though there was all of this security on his laptop, it was rendered useless by his carelessness and utter disregard (or utter lack of awareness) of the security of the contents on his laptop. He entered the passwords that protected his data because that was what he needed to do to get his job done, not because he understood what it was for.
When we overcome scenarios, attitudes and understanding that results in this kind of thing being played out the world over, we will have addressed a huge amount of risk in our industry.